Terms & Policies

These Terms & Conditions govern the use of the VISITNUSA website, booking platform, and all services offered, including tour packages, attraction tickets, transport arrangements, and activities. By accessing the website or confirming a booking, you acknowledge that you have read, understood, and accepted these Terms & Conditions. Users must be at least eighteen years old to make a booking.

VISITNUSA acts as an intermediary between customers and service providers including tour operators, drivers, guides, attraction managers, and transportation partners. We facilitate bookings and coordinate services, but certain activities, attractions, and experiences are operated by independent third parties. VISITNUSA is not responsible for operational decisions, safety management, attraction policies, or service interruptions caused by third-party providers.

Customers are required to provide accurate personal information during booking, including contact details, participant count, pickup location, and any required identification. Errors or incomplete information may result in delays, booking rejection, or missed service without eligibility for refunds. VISITNUSA reserves the right to reject bookings for safety reasons, inappropriate behavior, suspected fraud, incomplete payment, or breach of any terms in this document.

VISITNUSA does not guarantee that all information, prices, schedules, or availability displayed on the website will remain accurate at all times. Attraction authorities may change operating hours, maintenance schedules, or ticketing rules without prior notice. VISITNUSA will make reasonable efforts to inform customers of any significant changes but cannot be held responsible for alterations caused by external parties.

Payments made through the website must be completed within the specified time. Bookings without confirmed payment may be automatically cancelled. Customers making payments via bank transfer must provide valid proof of payment. VISITNUSA may request additional verification to ensure transaction security. Fraudulent activity, chargebacks, or unauthorized payments will lead to immediate cancellation.

Customers must comply with all local regulations, attraction rules, and instructions provided by guides or operational staff. VISITNUSA reserves the right to remove customers from an activity if their behavior threatens safety, disrupts the group, violates local laws, or affects the execution of the experience. In such cases, no refund will be given.

VISITNUSA is not responsible for loss, damage, injury, or delays resulting from natural disasters, transportation issues, accidents, illness, force majeure, government actions, or circumstances beyond reasonable control. Liability for any claim related to booked services shall not exceed the total amount paid for that specific booking.

By using the website, you agree not to copy, scrape, modify, distribute, or exploit any content without written permission. All intellectual property including text, photos, graphics, and branding belongs to VISITNUSA.

These Terms & Conditions are governed by the laws of the Republic of Indonesia. Any disputes arising shall be resolved through applicable legal channels within Indonesia.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services, including tour bookings, activity reservations, transportation arrangements, and any travel-related products offered on this platform. By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

For the purposes of this Policy, “Services” refers to all tour, activity, transportation, and travel products offered on our website. “Personal Data” refers to any information that identifies you as an individual, such as your name, email address, phone number, or payment information. “Activity Provider” refers to our suppliers, guides, operators, transportation partners, or any third parties involved in delivering your booked service.

If you need clarification or wish to exercise any privacy rights, you can contact us directly through the details provided on our website. As the data controller, we are responsible for ensuring that your personal data is handled in accordance with applicable laws and protected through appropriate measures.

We collect personal data when you directly provide it to us through the booking form, contact form, customer support communication, account creation, or newsletter subscription. The information you provide may include your full name, email address, phone number or WhatsApp number, number of participants, pickup location, booking notes, and payment-related details. For certain services or regulatory purposes, we may also request additional information such as your date of birth or passport number. In addition to the data you voluntarily provide, our website automatically collects technical information such as IP address, browser type, device type, operating system, pages viewed, and time of visit. Cookies or similar technologies may also be used to enhance the user experience, track preferences, improve performance, and secure the website.

We use your personal data primarily to process and manage your bookings, deliver the services you selected, provide confirmations and vouchers, and coordinate with activity providers, guides, drivers, or other operational partners. Your data is also used to respond to inquiries, provide customer support, notify you of updates or changes regarding your reservation, and improve our internal processes. If you provide consent, we may also use your information to send newsletters, promotional offers, or travel recommendations; you may opt out of such communication at any time.

Your personal data may be shared with activity providers, drivers, guides, ticketing partners, or any relevant third parties necessary to complete your booking and ensure smooth service delivery. We may also share certain transactional information with our payment processors such as banks, payment gateways, or digital wallet services. Additionally, we may use trusted third-party tools for email delivery, website management, analytics, and customer support. We ensure that all third parties who receive your data uphold reasonable data protection standards. Under no circumstances do we sell your personal data to anyone.

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, including completing your bookings, preserving transaction records, meeting regulatory obligations, resolving disputes, improving our services, and maintaining proper business documentation. Once the data is no longer required, it will be securely deleted or anonymized according to applicable standards.

You have the right to request access to your personal data, correct any inaccurate information, request deletion of your data when legally permissible, withdraw consent for marketing communication, or ask for clarification about how your data is handled. To exercise any of these rights, you may contact us using the details provided in this Policy.

Our website may use cookies or similar technologies to improve your browsing experience, optimize website functionality, monitor performance, and analyze site traffic. You may disable cookies through your browser settings; however, certain website features may not function properly if cookies are blocked.

We apply reasonable technical and organizational measures to secure your personal data and protect it from loss, unauthorized access, misuse, alteration, or disclosure. While we strive to protect your information, no method of data transmission over the internet is completely secure, and therefore we cannot guarantee absolute protection.

Our website may include links to third-party websites or external services. We are not responsible for the privacy practices, content, security, or policies of those external sites. We recommend reviewing their respective privacy policies before providing any personal data.

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from minors. If we discover that such data has been collected without parental consent, we will take reasonable steps to delete it as soon as possible.

We may update or revise this Privacy Policy periodically to reflect changes in our services, business operations, or legal requirements. Any updates will be posted on this page with the revised effective date. Continued use of our website after the updated Policy is published constitutes acceptance of the revised terms.

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, you may contact us through the email or phone number listed on our website. We are committed to protecting your privacy and ensuring a transparent, safe, and trustworthy online experience.

This Cookie Policy explains how VISITNUSA uses cookies and similar technologies to enhance user experience and improve website performance. Cookies are small data files stored on your device to remember preferences, track website usage, and help us optimize our services.

By browsing the VISITNUSA website, you consent to the use of cookies as described in this policy. Cookies may collect information such as device type, browser version, IP address, pages visited, time spent on site, and referring URLs. These data help us analyze traffic patterns, improve navigation, troubleshoot issues, and customize content.

Certain cookies are essential for website functionality, including secure login, booking form processing, and payment redirection. Functional cookies allow the website to remember your selections such as preferred language or previous pages viewed. Analytical cookies help us understand user behavior through tools like Google Analytics. Advertising cookies may be used to deliver relevant promotions or retargeting based on your browsing activity.

You may disable cookies through your browser settings; however, doing so may affect website performance or prevent certain features from functioning properly. VISITNUSA does not collect personally identifiable information through cookies unless voluntarily submitted by the user.

This Data Processing Agreement establishes the terms under which VISITNUSA processes personal data on behalf of users in accordance with applicable data protection regulations. By using our website or booking services, users authorize VISITNUSA to collect, store, process, and transmit personal data strictly for operational purposes related to booking and delivering travel services.

VISITNUSA processes data solely for the purposes of booking management, service delivery, communication, regulatory compliance, marketing (with prior consent), security monitoring, and internal analytics. Personal data will not be used beyond these purposes. VISITNUSA implements technical and organizational measures to protect data, including secure servers, encrypted communication channels, controlled access, and periodic audits.

Data may be shared with trusted third parties including service providers, guides, drivers, ticketing operators, and payment processors. These parties act as sub-processors and are bound by confidentiality obligations. VISITNUSA ensures that sub-processors maintain adequate security standards.

Users retain ownership of their personal data and may request access, correction, deletion, or restriction of processing. VISITNUSA retains personal data only as long as necessary for operational, legal, or accounting purposes. After expiration of retention requirements, data will be securely deleted or anonymized.

In the event of a data breach, VISITNUSA will take immediate measures to mitigate damage and notify affected users if necessary. Users agree that VISITNUSA may process data globally as required for providing services.

This Booking Policy defines the rules and procedures applied to all reservations made through VISITNUSA. A booking is considered confirmed only after full payment is received and a confirmation email or voucher has been issued. Customers are responsible for reviewing booking details, ensuring accuracy, and informing us immediately of any errors.

Bookings must include valid contact information that allows our team to reach customers for pickup arrangements or operational changes. If a customer cannot be reached before the tour begins, VISITNUSA cannot be held responsible for missed pickups. Customers must be ready at the pickup location at least ten minutes before the scheduled time. Drivers are required to wait a maximum of fifteen minutes unless otherwise stated.

Prices listed on the website are calculated per group or per person depending on the product. Prices may vary based on seasonality, attraction fees, operational costs, or supplier adjustments. Some packages include attraction tickets, while others exclude them; this will be clearly stated in the booking description. Customers are responsible for reviewing the inclusions and exclusions of each product prior to making payment.

Certain tours require passport information or ticket pre-registration according to attraction regulations. VISITNUSA may request this information in advance. Failure to provide the required data may result in canceled tickets or denied entry. VISITNUSA is not responsible for losses due to failure to comply with attraction requirements.

For bookings involving sunrise tours, temple access, or timed tickets, strict scheduling is required. Late arrivals will forfeit the booking with no refund. For group tours, customers must follow the scheduled itinerary to avoid disruption to other participants.

All bookings are subject to availability. If a booking cannot be processed due to fully booked capacity or operational issues, VISITNUSA will offer an alternative date or provide a full refund.

Cancellations must be submitted directly to VISITNUSA through the official communication channels listed on our website. A full refund is available for cancellations made at least forty-eight hours prior to the scheduled start time of the activity. Cancellations submitted within forty-eight hours of the start time are not eligible for refunds. No refunds will be issued for no-shows or late arrivals.

In situations where VISITNUSA or the service provider must cancel the tour due to weather conditions, operational issues, safety concerns, or force majeure events, a full refund will be issued. VISITNUSA will not compensate customers for additional costs such as transportation, hotel stays, or personal expenses caused by tour cancellations.

Certain activities such as Borobudur Temple access, Prambanan Temple entrance, or governmental attractions operate under strict ticketing rules. Tickets issued under these systems may be non-refundable and non-transferable. Customers will be notified if a specific attraction enforces a non-refundable policy.

Requests for date changes are subject to availability and must be submitted at least forty-eight hours before the activity start time. Date changes requested within the last forty-eight hours may not be approved. VISITNUSA reserves the right to decline any schedule modification due to limited capacity or ticketing restrictions.

This Refund Policy explains how refunds are handled for all bookings made through VISITNUSA. By submitting a booking on our website, you agree to the terms set out in this policy. Refund eligibility is determined based on the cancellation timeframe, supplier conditions, payment method, and operational feasibility. All refund requests must be submitted directly to VISITNUSA through our official contact channels.

Customers are entitled to a full refund if a cancellation request is received at least forty-eight hours before the scheduled start of the activity. Refunds are not eligible for cancellations made less than forty-eight hours before the scheduled start time or for customers who fail to appear at the meeting point or hotel pickup location at the designated time. In the case of a no-show, the booking will be considered used, and no refund will be issued.

Refunds may be granted in full if VISITNUSA is required to cancel the activity due to safety concerns, severe weather conditions, official restrictions, force majeure, operational disruptions, or circumstances beyond our reasonable control. When cancellation is initiated by VISITNUSA, the total amount paid will be returned without penalties. Refunds caused by third-party attraction closures such as temples, parks, or museums will be assessed based on the policies of the respective attraction authorities.

All refunds will be returned to the original payment method used during booking. Refunds processed via credit card, PayPal, and e-wallets may be subject to deductions imposed by financial institutions or payment gateways. VISITNUSA is not responsible for charges applied by banks, currency conversion fees, or delays caused by third-party payment processors. Refunds processed to Indonesian bank accounts are generally completed within seven working days, while international refunds may require up to fourteen working days depending on the customer’s bank.

Refund processing may require verification of the customer’s identity to prevent fraud and ensure transaction security. Customers must provide accurate booking details, proof of payment, and identification upon request. Failure to comply with verification procedures may result in delays. VISITNUSA reserves the right to decline refunds arising from miscommunication, incorrect personal information, or errors originating from the customer’s side.

This Refund Policy may be updated as necessary to ensure alignment with operational standards, local regulations, and partner requirements. Any future updates will apply to all bookings made after the revised policy is published.

VISITNUSA acts as a booking facilitator for tours, activities, drivers, guides, and suppliers. While we carefully select and partner with professional providers, we are not responsible for the actions, negligence, or operational decisions of independent service providers. Customers participate in activities at their own risk and must follow safety instructions at all times.

Information displayed on the website is provided in good faith. VISITNUSA does not guarantee uninterrupted access, error-free content, or absolute accuracy of information due to changes in attraction policies, operational adjustments, or external events. VISITNUSA is not liable for technological interruptions, website downtime, system errors, or third-party platform issues.

Customers are personally responsible for ensuring that they meet all travel requirements including identification, visas, tickets, health conditions, and eligibility for participation. VISITNUSA is not responsible for losses arising from failure to meet travel requirements.

VISITNUSA is not liable for damages, injuries, loss of personal belongings, accidents, delays, natural disasters, or decisions made by authorities. Liability for any claim shall not exceed the total amount paid for the affected booking.