Guide & Frequently Asked Questions

Visit Nusa is a trusted tour & travel platform offering curated travel experiences across Yogyakarta and beyond. We specialize in private and flexible tours designed to give you unforgettable moments—whether you’re exploring iconic temples, natural landscapes, or hidden local gems. With professional guides, comfortable transport, and transparent pricing, we make your journey smooth, safe, and memorable.

We primarily operate in Yogyakarta and Central Java, including popular destinations such as Borobudur, Prambanan, Malioboro, Mount Merapi, and more.

We also extend our services to East Java, covering highlights like:

•  Mount Bromo 
•  Ijen Crater (Blue Fire) 
•  Malang City 
•  Tumpak Sewu Waterfall 

Whether you're planning a short getaway or a multi-day adventure across Java, we’ve got you covered.

Booking with Visit Nusa is simple and seamless:

1.  Choose your preferred tour package 
2.  Click the “Book Now” button 
3.  Select your travel date and number of participants 
4.  Fill in your contact details 
5.  Choose your payment option (Full or Half Payment) 
6.  Complete your payment 

Once done, you’ll receive a confirmation email with all the details of your booking.

No, you can book as a guest without logging in.

However, creating an account gives you extra benefits:

•  Access to your booking history 
•  Save your favorite tours (wishlist) 
•  Faster checkout process 
•  Exclusive promotions and updates

You will receive an instant confirmation email within minutes after successful payment.

This email includes:

•  Booking details 
•  PDF ticket 
•  Invoice 

Our team will also contact you within 24 hours for further confirmation and assistance.

We currently accept:

• PayPal
• Credit Card (Visa & Mastercard) 

All payments are processed through secure and trusted payment systems.

We offer flexible payment options to suit your needs:

Full Payment (100%)

•  Pay the full amount at the time of booking 
•  Ideal for last-minute or hassle-free reservations 

Half Payment (50%)

•  Pay 50% upfront to secure your booking 
•  Remaining 50% can be paid latest 1 day before the tour
•  Perfect for early bookings and flexibility

Absolutely. Your payment security is our top priority.

We use:

•  SSL encryption for data protection 
•  Trusted payment gateway (PayPal) 
•  PCI DSS compliance standards 
•  No storage of your credit card details 

Your personal and financial information is handled with strict security measures.

Group Tour:

•  Minimum: 2 participants 
•  No strict maximum limit 
•  More affordable pricing 

Private Tour:

•  Minimum: 1 participant 
•  Maximum: Flexible based on your request 
•  Fully customizable and flexible schedule 

The more participants you have, the better the price per person.

Included:
✓ Air-conditioned transportation
✓ Professional local guide
✓ Entrance fees to attractions
✓ Meals (as stated in itinerary)
✓ Travel insurance
✓ Photo documentation
✓ Mineral water

Excluded:
✗ Personal expenses
✗ Tips for guide/driver (optional)
✗ Meals not mentioned in itinerary
✗ Optional/additional activities

Each package may vary—please check the detailed itinerary for specifics.

Yes, we provide FREE pickup & drop-off within:

•  Hotels in Yogyakarta 
•  Tugu & Lempuyangan Train Stations 
•  Adisucipto Airport 
•  Malioboro area 

For locations outside our coverage, additional charges may apply.

Yes, with the following conditions:

Cancellation Policy:

•  7 days or more: 80% refund 
•  1–7 days: 50% refund 
•  Less than 1 days: No refund 

Reschedule Policy:

•  Free (7 days or more before departure) 
•  Administrative fee applies for changes under 7 days 
•  Subject to availability 

To request a refund:

1.  Contact our customer service with your booking ID 
2.  Submit a cancellation request 
3.  Processing takes 1–2 business days
4.  Refund will be issued to your original payment method 
5.  Estimated arrival: 7–14 business days

For Half Payments, only the amount paid will be refunded according to the policy.

Your safety is our priority. In case of extreme weather:

•  We will notify you in advance 
•  Option to reschedule at no extra cost 
•  Alternative indoor destinations may be offered 
•  Full refund if the tour must be canceled 

We continuously monitor weather conditions to ensure the best experience.

 Yes, we offer multilingual guides: 

•  English (Inggris)
•  Mandarin (中文)
•  Japanese (日本語)
•  Korean (한국어)

Please request at least 3 days in advance.
Additional fees may apply depending on the language. 

Our team is available 24/7 to assist you:

• WhatsApp: +62 274 123 456 
• Email: visitnusaindonesia@gmail.com
• Live Chat: Available on our website (08:00 – 20:00) 
• Contact Form: Available on the website 

⏱ Average response time:

•  < 1 hour (working hours) 
•  < 3 hours (outside working hours)