Visit Nusa is a trusted tour & travel platform offering curated travel experiences across Yogyakarta and beyond. We specialize in private and flexible tours designed to give you unforgettable moments—whether you’re exploring iconic temples, natural landscapes, or hidden local gems. With professional guides, comfortable transport, and transparent pricing, we make your journey smooth, safe, and memorable.

Which areas does Visit Nusa cover?

We primarily operate in Yogyakarta and Central Java, including popular destinations such as Borobudur, Prambanan, Malioboro, Mount Merapi, and more.We also extend our services to East Java, covering highlights like: Mount Bromo Ijen Crater (Blue Fire) Malang City Tumpak Sewu Waterfall Whether you're planning a short getaway or a multi-day adventure across Java, we’ve got you covered.

How do I book a tour package?

Booking with Visit Nusa is simple and seamless: Choose your preferred tour package Click the “Book Now” button Select your travel date and number of participants Fill in your contact details Choose your payment option (Full or Half Payment) Complete your payment Once done, you’ll receive a confirmation email with all the details of your booking.

Do I need to create an account to book?

No, you can book as a guest without logging in.However, creating an account gives you extra benefits: Access to your booking history Save your favorite tours (wishlist) Faster checkout process Exclusive promotions and updates

How long does booking confirmation take?

You will receive an instant confirmation email within minutes after successful payment.This email includes: Booking details PDF ticket Invoice Our team will also contact you within 24 hours for further confirmation and assistance.

What payment methods are available?

We currently accept:PayPalCredit Card (Visa & Mastercard) All payments are processed through secure and trusted payment systems.

What is Full Payment and Half Payment?

We offer flexible payment options to suit your needs:Full Payment (100%) Pay the full amount at the time of booking Ideal for last-minute or hassle-free reservations Half Payment (50%) Pay 50% upfront to secure your booking Remaining 50% can be paid latest 1 day before the tour Perfect for early bookings and flexibility

Is my payment secure?

Absolutely. Your payment security is our top priority.We use: SSL encryption for data protection Trusted payment gateway (PayPal) PCI DSS compliance standards No storage of your credit card details Your personal and financial information is handled with strict security measures.

What is the minimum and maximum number of participants?

Group Tour: Minimum: 2 participants No strict maximum limit More affordable pricing Private Tour: Minimum: 1 participant Maximum: Flexible based on your request Fully customizable and flexible schedule The more participants you have, the better the price per person.

What’s included and excluded in the package?

Included: ✓ Air-conditioned transportation ✓ Professional local guide ✓ Entrance fees to attractions ✓ Meals (as stated in itinerary) ✓ Travel insurance ✓ Photo documentation ✓ Mineral waterExcluded: ✗ Personal expenses ✗ Tips for guide/driver (optional) ✗ Meals not mentioned in itinerary ✗ Optional/additional activitiesEach package may vary—please check the detailed itinerary for specifics.

Is pickup service available?

Yes, we provide FREE pickup & drop-off within: Hotels in Yogyakarta Tugu & Lempuyangan Train Stations Adisucipto Airport Malioboro area For locations outside our coverage, additional charges may apply.

Can I cancel or reschedule my booking?

Yes, with the following conditions:Cancellation Policy: 7 days or more: 80% refund 1–7 days: 50% refund Less than 1 days: No refund Reschedule Policy: Free (7 days or more before departure) Administrative fee applies for changes under 7 days Subject to availability

How does the refund process work?

To request a refund: Contact our customer service with your booking ID Submit a cancellation request Processing takes 1–2 business days Refund will be issued to your original payment method Estimated arrival: 7–14 business daysFor Half Payments, only the amount paid will be refunded according to the policy.

What happens in case of bad weather?

Your safety is our priority. In case of extreme weather: We will notify you in advance Option to reschedule at no extra cost Alternative indoor destinations may be offered Full refund if the tour must be canceled We continuously monitor weather conditions to ensure the best experience.

Are foreign-language guides available?

Yes, we offer multilingual guides: English (Inggris) Mandarin (中文) Japanese (日本語) Korean (한국어)Please request at least 3 days in advance. Additional fees may apply depending on the language.

How can I contact customer service?

Our team is available 24/7 to assist you:WhatsApp: +62 274 123 456 Email: visitnusaindonesia@gmail.comLive Chat: Available on our website (08:00 – 20:00) Contact Form: Available on the website ⏱ Average response time: < 1 hour (working hours) < 3 hours (outside working hours)